Have questions? We are here to help reach out anytime.
Customer Service Business Hours (Pacific):
Monday – Friday 8:30 AM – 6:30 PM | Saturday – Sunday: 9:00 AM- 5:30 PM
For assistance or updates on new or pending orders, deliveries or pick-ups for adult customers:
Customer Service
P: (800) 206-4880
F: (877) 877-8767
E: customerservice@supercare.com
For assistance with pediatric customers 0-21 years of age:
SuperKids
P: (844) 492-5437
E: superkids@supercare.com
For resupply orders or to check on the status of an adult resupply order by therapy:
Oxygen Refills or Supplies
P: (626) 461-3795
CPAP/BiPAP Machines or Supplies
P: (877) 797-5337
All Other Resupplies (Trach, Ventilation, Incontinence, Enteral, Ostomy or Wound Care)
P: (800) 206-4880
For Optum, Scripps, Hemet, Vantage, or SCAN Members Only!
CPAP/BiPAP Machines or Supplies
P: (858) 868-2830
All Other Resupplies (Trach, Ventilation, Incontinence, Enteral, Ostomy or Wound Care)
P: (858) 868-2830
For questions about bills, invoices or to make payments:
Patient Billing
P: (833) 966-2229
E: patientbilling@supercare.com
Troubleshoot equipment for disease/therapy education or request a Telehealth visit:
Clinical Support
P: (844) 227-3360
E: telecare@supercare.com
CPAP/BiPAP mask fittings, equipment troubleshooting, or therapy compliance reports:
Sleep Team
P: (877) 797-5337
Respiratory Medication questions, refills, or to speak with a pharmacist:
Pharmacy
P: (800) 876-4665
E: refills@supercarehealth.com
Pharmacy Telehealth: Click here to make an appointment with our Pharmacist
Medication questions, resupplies, or to speak with a representative:
P: (855) 761-0889
F: 619-312-6487
E: diabetes@supercarehealth.com
For assistance or updates on new or pending patient orders, deliveries or pick-ups
Customer Service
P: (800) 206-4880 – Press Option #5 at the Prompt
E: customerservice@supercare.com
For formal complaints or grievances:
Complaints
P: (888) 260-2550 – Press Option #5 at the Prompt
F: (626) 854-8825
E: complaints@supercare.com
For general help or questions and account or insurance services:
General Services
P: (800) 206-4880
E: customerservice@supercare.com
For kudos, complaints, or concerns about products or services:
Quality Assurance
P: (800) 206-4880
E: complaints@supercare.com
For general Sales, Marketing, and HR Inquiries:
Corporate Office
P: (888) 260-2550
E: info@supercare.com
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