At SuperCare Health, we know that a good night’s rest is important. This guide contains useful information about your first 90 days with CPAP therapy to help you understand why treatment compliance is so important. This guide may not address every concern, so please reach out to us if you have additional questions. Thank you for allowing us to help you get a restful night’s sleep.
Who do I call for assistance?
| Sleep Coaches — general assistance with troubleshooting and education on your disease or therapy (iSleep Team) | 877-797-5337 |
|---|---|
| PAP Resupply Orders — to order a refresh of your PAP supplies (iSleep Team) | 877-797-5337 |
| After Hours — 24/7 support for urgent assistance after normal business hours | 800-206-4880 |
SuperCare Health business hours: Monday–Friday 8:30 a.m.–5:30 p.m. (Pacific).
After normal business hours, all SuperCare Health phone lines transfer you to our after-hours service, who will connect you with the appropriate representative or clinician.
Frequently asked questions
Can I order supplies online?
Yes. You can use our iSleep Resupply portal at papresupply.supercarehealth.com.
What do I need to do in the first 90 days of using my CPAP device?
Most insurance plans provide patients with a 90-day trial period for CPAP therapy. They determine whether the therapy is useful by measuring whether you are using the CPAP device as prescribed. During this trial period, you will need to meet the following requirements for insurance to continue coverage of your PAP device and supplies:
- You must use your PAP device for at least 21 nights over the span of 30 consecutive days.
- You must use your PAP device for a minimum of 4 hours each of those nights.
What if I miss a night of using my CPAP device?
There is no penalty for missing a night or a couple of nights, as long as you use your device for 21 nights out of any 30 consecutive days during your 90-day trial period. Overall, you will receive the best results from CPAP therapy if you use your device every night.
Do I have to record all the nights I use my CPAP device and send it to you?
No. SuperCare Health is able to monitor your device usage remotely through its built-in modem or data card. For devices with modems, it is important that the device is continuously plugged in so it can record data overnight and transmit that data every day. If a data card is being used, it can be mailed to us for compliance verification.
What if I’m having trouble meeting the requirements?
SuperCare Health’s sleep coaches monitor your device usage during the initial 90-day trial period and will reach out to you if there are any long interruptions to your usage. We are always available to help if you are having trouble with your mask or need adjustments to the airway pressure of your device. Our goal is to help you breathe and sleep better.
What happens if I don’t meet the requirements in the first 90 days?
Insurance coverage of your therapy depends on proving you have met the compliance requirements. If you do not meet the compliance goals, you will have three choices:
- Pay out of pocket for your device to continue using it, or
- Return your device to SuperCare Health, or
- Go to your doctor to have another sleep study done to restart the process again.