Hotline to Answer Questions and Issues for Patients Who Received Replacement Devices
Call: 833-262-1871
Check the status of your registration claim with Philips
Latest Communications from Philips about Magnetic Masks
Latest Communications from Philips to CPAP Providers
- “Philips provides update on Philips Respironics’ PE-PUR sound abatement foam test and research program”
- “Leadership Letter to Customers 9/20/21”
Latest Communications to Patients from SuperCare Health
Important Links, Documents, and FAQs from Philips Respironics
- Updated (as of 11/19) Field Safety Notification Regarding Recall
PDF link
- Philips Recall Website
http://www.philips.com/src-update
- Philips Recalled Devices
https://www.usa.philips.com/healthcare/e/sleep/communications/src-update#section_2
- How To Find Device Serial Number
https://www.philipssrcupdate.expertinquiry.com/locate-serial-number?ulang=en
- How To Register Your Device Video
https://youtu.be/Ahgk8euzwuk
- Philips Patient Registration
https://philipssrcupdate.expertinquiry.com/
- DreamStation 2 Set-Up Questions, Issues, and Assistance
https://www.usa.philips.com/healthcare/e/sleep/communications/src-update/replacement-devices/i-received-a-dreamstation2
Call: 833-262-1871
- DreamStation 2 Set Up, Comfort Settings, Cleaning Videos
- DreamStation 1 (with new foam) Set-Up Questions, Issues and Assistance
https://www.usa.philips.com/healthcare/e/sleep/communications/src-update/replacement-devices/i-received-a-dreamstation
Call: 833-262-1871
Philips communications currently being mailed to patients
- Recall Notification Letters
- Cover letter
- Ventilator recall notification
- CPAP recall notification
- Confirmation address label (intended only to confirm patient address, not as return shipping)
- Philips Registration Confirmation Email
- Replacement Device (for all DreamStation 1 devices)
Note: At this time, Philips is unable to provide list of patients or logic on patients shipping order- Instructions on returning recalled device
- Return label
FOR MEDICAL PROFESSIONALS
Request Your Patient List (by Payer or Practice)
SuperCare Health is doing the following to support you and your patient members
- Sending direct communication to patients on how to register
- Adding staff to expanded recall support phone line, also including language line services to walk patient through recall registration if needed
- Patients with special needs can receive personal outreach on case by case basis upon request
- Request to add IPA/medical groups/others to SuperCare Health communications
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