Hotline to Answer Questions and Issues for Patients Who Received Replacement Devices
Call: 833-262-1871

Important Links, Documents, and FAQs from Philips Respironics

  • Updated (as of 11/19) Field Safety Notification Regarding Recall
    PDF link
  • DreamStation 2 Set Up, Comfort Settings, Cleaning Videos

Philips communications currently being mailed to patients

  1. Recall Notification Letters
  2. Philips Registration Confirmation Email
  3. Replacement Device (for all DreamStation 1 devices)
    Note: At this time, Philips is unable to provide list of patients or logic on patients shipping order

General Updates on SuperCare Health

  • COVID surge
    • Oxygen availability for immediate response similar to COVID surge in 2020
    • COVID-19 monitoring program available for interested health plans
  • Supply chain challenges
    • Due to COVID, some items may be substituted or delayed
    • Click here to check the latest updates on supply chain
  • Phones (hold times)
    • Added staff to expand customer service phone support
    • Expanded DME order processing hours and staffing
    • System incident had minimal impact on processing orders


Request Your Patient List (by Payer or Practice)

SuperCare Health is doing the following to support you and your patient members

  • Sending direct communication to patients on how to register
  • Adding staff to expanded recall support phone line, also including language line services to walk patient through recall registration if needed
  • Patients with special needs can receive personal outreach on case by case basis upon request
  • Request to add IPA/medical groups/others to SuperCare Health communications

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