Hotline to Answer Questions and Issues for Patients Who Received Replacement Devices
Call: 833-262-1871


Important Links, Documents, and FAQs from Philips Respironics

  • Updated (as of 11/19) Field Safety Notification Regarding Recall
    PDF link
  • DreamStation 2 Set Up, Comfort Settings, Cleaning Videos

Philips communications currently being mailed to patients

  1. Recall Notification Letters
  2. Philips Registration Confirmation Email
  3. Replacement Device (for all DreamStation 1 devices)
    Note: At this time, Philips is unable to provide list of patients or logic on patients shipping order

General Updates on SuperCare Health

  • COVID surge
    • Oxygen availability for immediate response similar to COVID surge in 2020
    • COVID-19 monitoring program available for interested health plans
  • Supply chain challenges
    • Due to COVID, some items may be substituted or delayed
    • Click here to check the latest updates on supply chain
  • Phones (hold times)
    • Added staff to expand customer service phone support
    • Expanded DME order processing hours and staffing
    • System incident had minimal impact on processing orders

FOR MEDICAL PROFESSIONALS

Request Your Patient List (by Payer or Practice)

SuperCare Health is doing the following to support you and your patient members

  • Sending direct communication to patients on how to register
  • Adding staff to expanded recall support phone line, also including language line services to walk patient through recall registration if needed
  • Patients with special needs can receive personal outreach on case by case basis upon request
  • Request to add IPA/medical groups/others to SuperCare Health communications

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