SuperCare Health’s Statement of Nondiscrimination Compliance under Section 1557 of the Affordable Care Act

Discrimination is Against the Law

SuperCare Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  SuperCare Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

SuperCare Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact SuperCare Health Civil Rights Coordinator or Customer Privacy Relations Office.

If you believe that SuperCare Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

SuperCare Health
Civil Rights Coordinator
8345 Firestone Blvd, Suite 210
Downey, CA 90241

Phone:  800-206-4880 extension 8216
Fax:  626-854-2285
Email:  customerservice@supercare.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019
TDD: 1-800-537-7697

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 

For language assistance, visit:  Language Support