This policy describes how SuperCare Health delivers communications to you on our Websites and electronically. We may amend this policy at any time by posting a revised version on SuperCare Health Websites. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on our website:

Electronic Delivery Of Communications

You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, “Communications”) that we provide in connection with your SuperCare Health Websites account (“Account”) and your use of our services. Communications include:

  • Agreements and policies you agree to (e.g., the Patient Portal Communications Policy and the Website Privacy Policy), including updates to these agreements, notices or policies
  • Transaction receipts or confirmations
  • Account statements and history

We will provide these Communications to you by posting them on SuperCare Health Websites and/or by emailing them to you at the primary email address listed in your Account.

Hardware And Software Requirements

In order to access and retain electronic Communications, you will need the following computer hardware and software:

  • A computer with an Internet connection
  • A current web browser that includes 128-bit encryption (e.g. Firefox, Chrome, Edge, or Safari) with cookies enabled
  • Adobe Acrobat Reader to open documents in PDF format
  • A valid email address (your primary email address on file with SuperCare Health)
  • Sufficient storage space to save past Communications or an installed printer to print them.

We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from SuperCare Health. By giving your consent you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online at a later date.

How To Withdraw Your Consent

You may withdraw your consent to receive electronic Communications by writing to us and mailing your withdrawal to:

SuperCare Health
Marketing and Communications Department
8345 Firestone Blvd, Suite 210
Downey, CA 90241

Or by communicating with us through our online Contact Us form. If you fail to provide or if you withdraw your consent to receive Communications electronically, SuperCare Health reserves the right to either deny your application for an Account, restrict or deactivate your Account, close your Account, or charge you additional fees for paper copies.

Requesting Paper Copies Of Electronic Communications

If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 180 days of the date we provided the Communication to you by contacting us as described above. We will send your paper copy to you by U.S. mail. In order for us to send you paper copies, you must have a current street address on file as your “Home” address in your SuperCare Health profile. If you request paper copies, you understand and agree that SuperCare Health may charge you a Records Request Fee for each Communication.

Updating Your Contact Information

It is your responsibility to keep your primary email address up to date so that SuperCare Health can communicate with you electronically. You understand and agree that if SuperCare Health sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, SuperCare Health will be deemed to have provided the Communication to you.

Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add SuperCare Health to your email address book so that you will be able to receive the Communications we send to you.

You can update your primary email address or street address at any time calling your servicing location. If your email address becomes invalid such that electronic Communications sent to you by SuperCare Health are returned, SuperCare Health may deem your Account to be inactive, and you will not be able to transact any activity using your SuperCare Health Account until we receive a valid, working primary email address from you.