What you need to know about coronavirus and COVID-19
Coronaviruses are common and have circulated among people for a long time, causing mild illnesses like the common cold. Coronavirus Disease 2019 (COVID-19) is the illness caused by a new strain of coronavirus that is the current case of concern as it spreads in the U.S. and other countries.
Symptoms of COVID-19 are similar to the cold or flu, and include fever, cough, shortness of breath, body aches, and fatigue. These symptoms can be mild or severe, sometimes including vomiting or diarrhea, and can result in pneumonia. Patients most vulnerable if infected with coronavirus are older and elderly adults. 
The main way COVID-19 is spread is from person-to-person, either between people who are in close contact with one another, through respiratory droplets created when someone with the virus coughs or sneezes, or when a person comes into contact with the virus (through any surface) and then transfers it to themselves by touching their face.
You can minimize your exposure to COVID-19 by:
- keeping your distance (minimum of 6 feet) from people who are sick
- avoiding large crowds in public events or spaces that increase risk of transmission
- not touching your face without washing your hands first
- washing your hands frequently with soap and water (for at least 20 seconds)
We do not provide masks, and most commercially available masks cannot protect you against coronavirus. Unfortunately, there is a nation-wide shortage of masks that has left even healthcare workers unable to secure supplies. You can try our retail store supercaredirect.com or search online for mask needs.
If you are feeling sick, regardless of whether you have been diagnosed with coronavirus, you should:
- stay home and avoid going out into public spaces, unless you are going for medical care
- cover your coughs and sneezes with a tissue to avoid spreading germs
- clean any surfaces or items you come into contact with daily
- wash your hands frequently with soap and water (for at least 20 seconds)
No. The only way to determine if you have coronavirus, flu or cold is to be tested in a healthcare facility (additional information from the CDC website). If you are concerned that you have coronavirus you should self quarantine and consult your doctor immediately.
Avoid direct contact with others and only visit your local healthcare facility/ urgent care if you experience severe symptoms of fever, shortness of breath and wheezing .
There are currently no vaccines or specific treatments approved for COVID-19 according to the Centers for Disease Control and Prevention. However, it is recommended that anyone who suspects they may have come into contact with or have the virus contact their healthcare provider immediately.
If you are in a state of emergency, please call 911 and get immediate assistance. If you need assistance with your respiratory device, you can schedule a TeleCare visit with your respiratory therapist by visiting supercarehealth.com and selecting TeleCare from the menu or by phone at 844-277-3360
What you need to know about how SuperCare Health is responding to the pandemic
SuperCare Health is an essential healthcare service and will continue operation to provide critical equipment and supplies to our patient population. We are committed to maintaining the safety of our employees and patients by employing infection control procedures during deliveries, visits, and interactions.
SuperCare Health promises expanded TeleCare services for all patients and additional support for in-home, high-risk patients on ventilation during this heightened coronavirus alert period.
Patients will not experience any interruption to their care.
Our respiratory therapists and technicians will continue to treat patients in their homes, with a focus on preventing spread of the coronavirus by identifying and treating patients who present symptoms. We are also providing expanded TeleCare services that enable coronavirus patients to communicate with SuperCare Health and their own physicians, when face-to-face interaction is not advisable.
No. The only way to determine if you have coronavirus, flu or cold is to be tested in a healthcare facility (additional information from the CDC website). If you are concerned that you have coronavirus you should self quarantine and consult your doctor immediately.
Avoid direct contact with others and only visit your local healthcare facility/ urgent care if you experience severe symptoms of fever, shortness of breath and wheezing .
You can minimize your exposure to COVID-19 by:
- keeping your distance (minimum of 6 feet) from people who are sick
- avoiding large crowds in public events or spaces that increase risk of transmission
- not touching your face without washing your hands first
- washing your hands frequently with soap and water (for at least 20 seconds)
iBreathe program patients will continue to have access to our Care Team via phone or TeleCare appointments. Our Care Team is here to provide ongoing education, consults and coaching to help you stay healthy and out of the hospital.
Remote follow ups will continue as scheduled or you can schedule a “on-demand” visit as needed at supercarehealth.com and select TeleCare from the menu.
Unfortunately, at this time, we will not provide additional in-home services that are deemed non-urgent. This is to protect you, your family, and our staff. Should you need immediate care, our Care Team will continue to work directly with your health plan Case Manager to communicate needs or concerns. In case of an emergency, you should call 911.
We do not provide masks, and most commercially available masks cannot protect you against coronavirus. Unfortunately, there is a nation-wide shortage of masks that has left even healthcare workers unable to secure supplies. You can try our retail store supercaredirect.com or search online for mask needs.
We will continue to offer ways to supply needed oxygen including, but not limited to, patient drive by pick up at our locations, limited one-time home deliveries, and maintaining our current scheduled in-home deliveries. During this time, if we do provide a home delivery, we ask that patients leave their empty tanks outside (in a safe area) for our drivers to collect. Exchanged tanks will be left in the same area. You will know that the tanks have been exchanged by the dust covers on the top of the valves.
SuperCare Health is maintaining our regular oxygen service, but due to the statewide order and equipment availability limitations, we are not able to provide travel accommodations at this time. We are able to provide refills for essential activity that patients can pre-schedule and pick up at our locations.
If you are in need of supplies, you can contact our customer service department at 877-876-9418. If you want supplies outside of your normal insurance covered cycle, you can buy supplies at our retail store supercaredirect.com
All of the equipment in our inventory is required to be cleaned with effective germicidal cleaners that are bactericidal, virucidal, and staphicidal as well as prepared prior to delivery to ensure you have a safe and healthy start to your therapy.
We are working to keep both you and our team members healthy during this time. In addition to following the standard infection control precautions, we have directed our team members to notify their supervisors and not come into work if they experience any symptoms of infection.
We can leave supplies or equipment at your door unless a signature is required.
If you are feeling sick, regardless of whether you have been diagnosed with coronavirus, you should:
- stay home and avoid going out into public spaces, unless you are going for medical care
- cover your coughs and sneezes with a tissue to avoid spreading germs
- clean any surfaces or items you come into contact with daily
- wash your hands frequently with soap and water (for at least 20 seconds)
If you are under isolation, our clinical team will assess your concern or issues remotely through a TeleCare appointment or telephone consultation. If the issue is not able to be resolved remotely, our clinical staff visit your home and employ appropriate infection control measures to ensure precaution and safety.
If you are under isolation our clinical team will assess your concern or issues remotely through TeleCare appointment or telephone consultation. If the issue is not able to be resolved remotely, our clinical staff visit your home for equipment or therapy issues and employ appropriate infection control measures to ensure precaution and safety.
SuperCare Health does not currently provide home health care services such as full- or part-time caregiving or visiting nurses.
If you are in a state of emergency, please call 911 and get immediate assistance. If you need assistance with your respiratory device, you can schedule a TeleCare visit with your respiratory therapist by visiting supercarehealth.com and selecting TeleCare from the menu or by phone at 844-277-3360
What you need to know about California’s order to stay home
The California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors, critical government services, schools, childcare, and construction, including housing construction.
The Governor of California, Gavin Newsom, has accepted this order and is making it a mandate for all residents in the state. Read the full Executive Order here (pdf).
The governor stated he is taking this action “to preserve the public health and safety, and to ensure the healthcare delivery system is capable of serving all, and prioritizing those at the highest risk and vulnerability.”
You can minimize spreading COVID-19 by:
- keeping your distance (minimum of 6 feet) from other people
- staying home and not going out in public, unless you are going for medical care
- washing your hands frequently with soap and water (for at least 20 seconds)
- wiping down and cleaning the surfaces you you touch on a daily basis
People can minimize their exposure to COVID-19 by:
- keeping their distance (minimum of 6 feet) from you
- avoiding large crowds in public events or spaces that increase risk of transmission
- not touching theirr face without washing their hands first
- washing their hands frequently with soap and water (for at least 20 seconds)
The stay at home order is requiring Californians to stay at home unless they have necessary tasks, such as grocery shopping, medical appointments, or work in an essential service. There is currently no curfew in place.
This is a statewide order that applies to all people living in California.
We do not provide masks, and most commercially available masks cannot protect you against coronavirus. Unfortunately, there is a nation-wide shortage of masks that has left even healthcare workers unable to secure supplies. You can try our retail store supercaredirect.com or search online for mask needs.
The stay at home order went into effect Thursday, March 19, 2020, and will stay in effect until further notice.
SuperCare Health is an essential healthcare service and will continue operations to provide critical equipment and supplies to our patient population.
Essential services such as grocery stores, pharmacies, hospitals, police and fire services, and gas stations will remain open.
You can find additional information at covid19.ca.gov
SuperCare Health is an essential healthcare service and will continue operation to provide critical equipment and supplies to our patient population. We are committed to maintaining the safety of our employees and patients by employing infection control procedures during deliveries, visits, and interactions.
We will continue to offer ways to supply needed oxygen including, but not limited to, patient drive by pick up at our locations, limited one-time home deliveries, and maintaining our current scheduled in-home deliveries. During this time, if we do provide a home delivery, we ask that patients leave their empty tanks outside (in a safe area) for our drivers to collect. Exchanged tanks will be left in the same area. You will know that the tanks have been exchanged by the dust covers on the top of the valves.
SuperCare Health is maintaining our regular oxygen service, but due to the statewide order and equipment availability limitations, we are not able to provide travel accommodations at this time. We are able to provide refills for essential activity that patients can pre-schedule and pick up at our locations.
If you are in need of supplies, you can contact our customer service department at 877-876-9418. If you want supplies outside of your normal insurance covered cycle, you can buy supplies at our retail store supercaredirect.com
SuperCare Health promises expanded TeleCare services for all patients and additional support for in-home, high-risk patients on ventilation during this heightened coronavirus alert period.
Patients will not experience any interruption to their care.
Our respiratory therapists and technicians will continue to treat patients in their homes, with a focus on preventing spread of the coronavirus by identifying and treating patients who present symptoms. We are also providing expanded TeleCare services that enable coronavirus patients to communicate with SuperCare Health and their own physicians, when face-to-face interaction is not advisable.
If you are under isolation, our clinical team will assess your concern or issues remotely through a TeleCare appointment or telephone consultation. If the issue is not able to be resolved remotely, our clinical staff visit your home and employ appropriate infection control measures to ensure precaution and safety.
If you are in a state of emergency, please call 911 and get immediate assistance. If you need assistance with your respiratory device, you can schedule a TeleCare visit with your respiratory therapist by visiting supercarehealth.com and selecting TeleCare from the menu or by phone at 844-277-3360
Recommendations from the Centers for Disease Control and Prevention (CDC)
- There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
- The best way to prevent illness is to avoid being exposed to this virus.
- The virus is thought to spread mainly from person-to-person.
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs, sneezes or talks.
- These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
- Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.
- Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick
- Stay home as much as possible
- Put distance between yourself and other people.
- Remember that some people without symptoms may be able to spread virus.
- Keeping distance from others is especially important for people who are at higher risk of getting very sick.
- You could spread COVID-19 to others even if you do not feel sick.
- Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
- Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
- The cloth face cover is meant to protect other people in case you are infected.
- Do NOT use a facemask meant for a healthcare worker.
- Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
- If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
- Throw used tissues in the trash.
- Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
- Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
- If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
To disinfect:
Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.
Options include:
- Diluting your household bleach.
To make a bleach solution, mix:- 5 tablespoons (1/3rd cup) bleach per gallon of water
OR - 4 teaspoons bleach per quart of water
Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.
- 5 tablespoons (1/3rd cup) bleach per gallon of water
- Alcohol solutions.
Ensure solution has at least 70% alcohol. - Other common EPA-registered household disinfectants.
Products with EPA-approved emerging viral pathogens pdf icon[7 pages]external icon claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
