What you need to know about coronavirus and COVID-19

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What is coronavirus and COVID-19?

Coronaviruses are common and have circulated among people for a long time, causing mild illnesses like the common cold. Coronavirus Disease 2019 (COVID-19) is the illness caused by a new strain of coronavirus that is the current case of concern as it spreads in the U.S. and other countries. 

Symptoms of COVID-19 are similar to the cold or flu, and include fever, cough, shortness of breath, body aches, and fatigue.  These symptoms can be mild or severe, sometimes including vomiting or diarrhea, and can result in pneumonia. Patients most vulnerable if infected with coronavirus are older and elderly adults.

What causes COVID-19 and how does it spread?

The main way COVID-19 is spread is from person-to-person, either between people who are in close contact with one another, through respiratory droplets created when someone with the virus coughs or sneezes, or when a person comes into contact with the virus (through any surface) and then transfers it to themselves by touching their face. 

How do I avoid contracting COVID-19?

You can minimize your exposure to COVID-19 by: 

  • keeping your distance (minimum of 6 feet) from people who are sick
  • avoiding large crowds in public events or spaces that increase risk of transmission 
  • not touching your face without washing your hands first
  • washing your hands frequently with soap and water (for at least 20 seconds)  

Can you provide masks for me to use?

We do not  provide masks, and most commercially available masks cannot protect you against coronavirus. Unfortunately, there is a nation-wide shortage of masks that has left even healthcare workers unable to secure supplies. You can try our retail store supercaredirect.com  or search online for mask needs.

What if I am feeling sick?

If you are feeling sick, regardless of whether you have been diagnosed with coronavirus, you should: 

  • stay home and avoid going out into public spaces, unless you are going for medical care
  • cover your coughs and sneezes with a tissue to avoid spreading germs 
  • clean any surfaces or items you come into contact with daily
  • wash your hands frequently with soap and water (for at least 20 seconds)

Will your respiratory therapists be able to tell me whether I have a cold, flum, or coronavirus?

No. The only way to determine if you have coronavirus, flu or cold is to be tested in a healthcare facility (additional information from the CDC website). If you are concerned that you have coronavirus you should self quarantine and consult your doctor immediately.  

Avoid direct contact  with others and only visit your local healthcare facility/ urgent care if you experience severe symptoms of fever, shortness of breath and wheezing .

What is the treatment for COVID-19?

There are currently no vaccines or specific treatments approved for COVID-19 according to the Centers for Disease Control and Prevention.  However, it is recommended that anyone who suspects they may have come into contact with or have the virus contact their healthcare provider immediately.

Who can I call if I'm having trouble breathing?

If you are in a state of emergency, please call 911 and get immediate assistance. If you need assistance with your respiratory device, you can schedule a TeleCare visit with your respiratory therapist by visiting  supercarehealth.com and selecting TeleCare from the menu or by phone at 844-277-3360

What you need to know about how SuperCare Health is responding to the pandemic

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Is SuperCare Health still open?

SuperCare Health is an essential healthcare service and will continue operation to provide critical equipment and supplies to our patient population.  We are committed to maintaining the safety of our employees and patients by employing infection control procedures during deliveries, visits, and interactions.

Will my respiratory therapist continue to visit me?

SuperCare Health promises expanded TeleCare services for all patients and additional support for in-home, high-risk patients on ventilation during this heightened coronavirus alert period.

Patients will not experience any interruption to their care.   

Our respiratory therapists and technicians will continue to treat patients in their homes, with a focus on preventing spread of the coronavirus by identifying and treating patients who present symptoms. We are also providing expanded TeleCare services that enable coronavirus patients to communicate with SuperCare Health and their own physicians, when face-to-face interaction is not advisable.

Will your respiratory therapists be able to tell me whether I have a cold, flum, or coronavirus?

No. The only way to determine if you have coronavirus, flu or cold is to be tested in a healthcare facility (additional information from the CDC website). If you are concerned that you have coronavirus you should self quarantine and consult your doctor immediately.  

Avoid direct contact  with others and only visit your local healthcare facility/ urgent care if you experience severe symptoms of fever, shortness of breath and wheezing .

How do I avoid contracting COVID-19?

You can minimize your exposure to COVID-19 by: 

  • keeping your distance (minimum of 6 feet) from people who are sick
  • avoiding large crowds in public events or spaces that increase risk of transmission 
  • not touching your face without washing your hands first
  • washing your hands frequently with soap and water (for at least 20 seconds)  

I'm enrolled in your iBreathe program. Does that give me extra care and service?

iBreathe program patients will continue to have access to our Care Team via phone or TeleCare appointments. Our Care Team is here to provide ongoing education, consults and coaching to help you stay healthy and out of the hospital.

Remote follow ups will continue as scheduled or you can schedule a “on-demand” visit as needed at supercarehealth.com and select TeleCare from the menu. 

Unfortunately, at this time, we will not provide additional in-home services that are deemed non-urgent.  This is to protect you, your family, and our staff. Should you need immediate care, our Care Team will continue to work directly with your health plan Case Manager to communicate needs or concerns. In case of an emergency, you should call 911

Can you provide masks for me to use?

We do not  provide masks, and most commercially available masks cannot protect you against coronavirus. Unfortunately, there is a nation-wide shortage of masks that has left even healthcare workers unable to secure supplies. You can try our retail store supercaredirect.com  or search online for mask needs.

What if I need oxygen?

We will continue to offer ways to supply needed oxygen including, but not limited to, patient drive by pick up at our locations, limited one-time home deliveries, and maintaining our current scheduled in-home deliveries.  During this time, if we do provide a home delivery, we ask that patients leave their empty tanks outside (in a safe area) for our drivers to collect. Exchanged tanks will be left in the same area. You will know that the tanks have been exchanged by the dust covers on the top of the valves.

SuperCare Health is maintaining our regular oxygen service, but due to the statewide order and equipment availability limitations, we are not able to provide travel accommodations at this time. We are able to provide refills for essential activity that patients can pre-schedule and pick up at our locations. 

What if I need supplies?

If you are in need of supplies, you can contact our customer service department at 877-876-9418.  If you want supplies outside of your normal insurance covered cycle, you can buy supplies at our retail store supercaredirect.com

Do you reuse equipment? What if the person before me had coronavirus?

All of the equipment in our inventory is required to be cleaned with effective germicidal cleaners that are bactericidal, virucidal, and staphicidal as well as prepared prior to delivery to ensure you have a safe and healthy start to your therapy.

What if your delivery people are sick?

We are working to keep both you and our team members healthy during this time. In addition to following the standard infection control precautions, we have directed our team members to notify their supervisors and not come into work if they experience any symptoms of infection.

Do your delivery people have to come inside my home? Can they leave supplies or equipment at my door?

We can leave supplies or equipment at your door unless a signature is required. 

What if I am feeling sick?

If you are feeling sick, regardless of whether you have been diagnosed with coronavirus, you should: 

  • stay home and avoid going out into public spaces, unless you are going for medical care
  • cover your coughs and sneezes with a tissue to avoid spreading germs 
  • clean any surfaces or items you come into contact with daily
  • wash your hands frequently with soap and water (for at least 20 seconds)

If I am currently under isolation, will your respiratory therapist still visit me for my appointment?

If you are under isolation, our clinical team will assess your concern or issues remotely through a TeleCare appointment or telephone consultation.  If the issue is not able to be resolved remotely, our clinical staff visit your home and employ appropriate infection control measures to ensure precaution and safety.

I have a caregiver who helps me. Will I have to do things on my own if I am diagnosed with COVID-19? Will SuperCare Health be able to help me if I am isolated?

If you are under isolation our clinical team will assess your concern or issues remotely through TeleCare appointment or telephone consultation.  If the issue is not able to be resolved remotely, our clinical staff visit your home for equipment or therapy issues and employ appropriate infection control measures to ensure precaution and safety.

SuperCare Health does not currently provide home health care services such as full- or part-time caregiving or visiting nurses.

Who can I call if I'm having trouble breathing?

If you are in a state of emergency, please call 911 and get immediate assistance. If you need assistance with your respiratory device, you can schedule a TeleCare visit with your respiratory therapist by visiting  supercarehealth.com and selecting TeleCare from the menu or by phone at 844-277-3360

What you need to know about California’s order to stay home

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What does it mean that the governor has mandated Californians to stay at home?

The California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors, critical government services, schools, childcare, and construction, including housing construction.

The Governor of California, Gavin Newsom, has accepted this order and is making it a mandate for all residents in the state. Read the full Executive Order here (pdf).

Why is the governor mandating this?

The governor stated he is taking this action “to preserve the public health and safety, and to ensure the healthcare delivery system is capable of serving all, and prioritizing those at the highest risk and vulnerability.”

You can minimize spreading COVID-19 by: 

  • keeping your distance (minimum of 6 feet) from other people
  • staying home and not going out  in public, unless you are going for medical care
  • washing your hands frequently with soap and water (for at least 20 seconds)
  • wiping down and cleaning the surfaces you you touch on a daily basis

People can minimize their exposure to COVID-19 by: 

  • keeping their distance (minimum of 6 feet) from you
  • avoiding large crowds in public events or spaces that increase risk of transmission 
  • not touching theirr face without washing their hands first
  • washing their hands frequently with soap and water (for at least 20 seconds)  

respiratory therapies patients caregivers

Does this mean I can't leave my house? Is there a curfew?

The stay at home order is requiring Californians to stay at home unless they have necessary tasks, such as grocery shopping, medical appointments, or work in an essential service. There is currently no curfew in place.

But I don't have COVID-19, do I still have to stay at home?

This is a statewide order that applies to all people living in California.

If I have to go out into public space, can you give me a mask to use?

We do not  provide masks, and most commercially available masks cannot protect you against coronavirus. Unfortunately, there is a nation-wide shortage of masks that has left even healthcare workers unable to secure supplies. You can try our retail store supercaredirect.com  or search online for mask needs.

How long will this last?

The stay at home order went into effect Thursday, March 19, 2020, and will stay in effect until further notice.

What is open during this time?

SuperCare Health is an essential healthcare service and will continue operations to provide critical equipment and supplies to our patient population. 

Essential services such as grocery stores, pharmacies, hospitals, police and fire services, and gas stations will remain open.

You can find additional information at covid19.ca.gov

Is SuperCare Health still open?

SuperCare Health is an essential healthcare service and will continue operation to provide critical equipment and supplies to our patient population.  We are committed to maintaining the safety of our employees and patients by employing infection control procedures during deliveries, visits, and interactions.

Can I still get my oxygen during this stay at home period?

We will continue to offer ways to supply needed oxygen including, but not limited to, patient drive by pick up at our locations, limited one-time home deliveries, and maintaining our current scheduled in-home deliveries.  During this time, if we do provide a home delivery, we ask that patients leave their empty tanks outside (in a safe area) for our drivers to collect. Exchanged tanks will be left in the same area. You will know that the tanks have been exchanged by the dust covers on the top of the valves.

SuperCare Health is maintaining our regular oxygen service, but due to the statewide order and equipment availability limitations, we are not able to provide travel accommodations at this time. We are able to provide refills for essential activity that patients can pre-schedule and pick up at our locations. 

What if I need supplies during this stay at home period?

If you are in need of supplies, you can contact our customer service department at 877-876-9418.  If you want supplies outside of your normal insurance covered cycle, you can buy supplies at our retail store supercaredirect.com

Will my respiratory therapist continue to visit me during this stay at home period?

SuperCare Health promises expanded TeleCare services for all patients and additional support for in-home, high-risk patients on ventilation during this heightened coronavirus alert period.

Patients will not experience any interruption to their care.   

Our respiratory therapists and technicians will continue to treat patients in their homes, with a focus on preventing spread of the coronavirus by identifying and treating patients who present symptoms. We are also providing expanded TeleCare services that enable coronavirus patients to communicate with SuperCare Health and their own physicians, when face-to-face interaction is not advisable.

I have been diagnosed and am currently under isolation. Will your respiratory therapist still visit me for my appointment during this stay at home period?

If you are under isolation, our clinical team will assess your concern or issues remotely through a TeleCare appointment or telephone consultation.  If the issue is not able to be resolved remotely, our clinical staff visit your home and employ appropriate infection control measures to ensure precaution and safety.

Who can I call if I have trouble breathing?

If you are in a state of emergency, please call 911 and get immediate assistance. If you need assistance with your respiratory device, you can schedule a TeleCare visit with your respiratory therapist by visiting  supercarehealth.com and selecting TeleCare from the menu or by phone at 844-277-3360

Recommendations from the Centers for Disease Control and Prevention (CDC)

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Know how coronavirus spreads
 
Illustration: woman sneezing on man
  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
    • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
    • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.
Clean your hands often
 
 
Illustration: washing hands with soap and water
  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
 
Avoid close contact
 
Illustration: Woman quarantined to her home
Cover your mouth and nose with a cloth face cover when around others

 

Person with cloth face covering
  • You could spread COVID-19 to others even if you do not feel sick.
  • Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • The cloth face cover is meant to protect other people in case you are infected.
  • Do NOT use a facemask meant for a healthcare worker.
  • Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
Cover coughs and sneezes
 
woman covering their mouth when coughing
  • If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
 
Clean and disinfect
 
cleaning a counter
  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

To disinfect:
Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.

Options include:

  • Diluting your household bleach.
    To make a bleach solution, mix:
    • 5 tablespoons (1/3rd cup) bleach per gallon of water
      OR
    • 4 teaspoons bleach per quart of water

    Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.

  • Alcohol solutions.
    Ensure solution has at least 70% alcohol.
  • Other common EPA-registered household disinfectants.
    Products with EPA-approved emerging viral pathogens pdf icon[7 pages]external icon claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
 
Protecting yourself and others
Caring for someone sick at home
Cleaning and disinfecting your home