COVID-19: Frequently Asked Questions about Stay At Home Order

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What does it mean that the governor has mandated Californians to stay at home?

The California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors, critical government services, schools, childcare, and construction, including housing construction.

The Governor of California, Gavin Newsom, has accepted this order and is making it a mandate for all residents in the state. Read the full Executive Order here (pdf).

Why is the governor mandating this?

The governor stated he is taking this action “to preserve the public health and safety, and to ensure the healthcare delivery system is capable of serving all, and prioritizing those at the highest risk and vulnerability.”

You can minimize spreading COVID-19 by: 

  • keeping your distance (minimum of 6 feet) from other people
  • staying home and not going out  in public, unless you are going for medical care
  • washing your hands frequently with soap and water (for at least 20 seconds)
  • wiping down and cleaning the surfaces you you touch on a daily basis

People can minimize their exposure to COVID-19 by: 

  • keeping their distance (minimum of 6 feet) from you
  • avoiding large crowds in public events or spaces that increase risk of transmission 
  • not touching theirr face without washing their hands first
  • washing their hands frequently with soap and water (for at least 20 seconds)  

respiratory therapies patients caregivers

Does this mean I can't leave my house? Is there a curfew?

The stay at home order is requiring Californians to stay at home unless they have necessary tasks, such as grocery shopping, medical appointments, or work in an essential service. There is currently no curfew in place.

But I don't have COVID-19, do I still have to stay at home?

This is a statewide order that applies to all people living in California.

How long will this last?

The stay at home order went into effect Thursday, March 19, 2020, and will stay in effect until further notice.

What is open during this time?

SuperCare Health is an essential healthcare service and will continue operations to provide critical equipment and supplies to our patient population. 

Essential services such as grocery stores, pharmacies, hospitals, police and fire services, and gas stations will remain open.

You can find additional information at

Is SuperCare Health still open?

SuperCare Health is an essential healthcare service and will continue operation to provide critical equipment and supplies to our patient population.  We are committed to maintaining the safety of our employees and patients by employing infection control procedures during deliveries, visits, and interactions.

Can I still get my oxygen during this stay at home period?

We will continue to offer ways to supply needed oxygen including, but not limited to, patient drive by pick up at our locations, limited one-time home deliveries, and maintaining our current scheduled in-home deliveries.  During this time, if we do provide a home delivery, we ask that patients leave their empty tanks outside (in a safe area) for our drivers to collect. Exchanged tanks will be left in the same area. You will know that the tanks have been exchanged by the dust covers on the top of the valves.

SuperCare Health is maintaining our regular oxygen service, but due to the statewide order and equipment availability limitations, we are not able to provide travel accommodations at this time. We are able to provide refills for essential activity that patients can pre-schedule and pick up at our locations. 

What if I need supplies during this stay at home period?

If you are in need of supplies, you can contact our customer service department at 877-876-9418.  If you want supplies outside of your normal insurance covered cycle, you can buy supplies at our retail store

Will my respiratory therapist continue to visit me during this stay at home period?

SuperCare Health promises expanded TeleCare services for all patients and additional support for in-home, high-risk patients on ventilation during this heightened coronavirus alert period.

Patients will not experience any interruption to their care.   

Our respiratory therapists and technicians will continue to treat patients in their homes, with a focus on preventing spread of the coronavirus by identifying and treating patients who present symptoms. We are also providing expanded TeleCare services that enable coronavirus patients to communicate with SuperCare Health and their own physicians, when face-to-face interaction is not advisable.

I have been diagnosed and am currently under isolation. Will your respiratory therapist still visit me for my appointment during this stay at home period?

If you are under isolation, our clinical team will assess your concern or issues remotely through a TeleCare appointment or telephone consultation.  If the issue is not able to be resolved remotely, our clinical staff visit your home and employ appropriate infection control measures to ensure precaution and safety.

Who can I call if I have trouble breathing?

If you are in a state of emergency, please call 911 and get immediate assistance. If you need assistance with your respiratory device, you can schedule a TeleCare visit with your respiratory therapist by visiting and selecting TeleCare from the menu or by phone at 844-277-3360