COVID-19: Frequently Asked Questions for SuperCare Health

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1. What is COVID-19?

Coronaviruses are common and have circulated among people for a long time, causing mild illnesses like the common cold. Coronavirus Disease 2019 (COVID-19) is the illness caused by a new strain of coronavirus that is the current case of concern as it spreads in the U.S. and other countries. 

Symptoms of COVID-19 are similar to the cold or flu, and include fever, cough, shortness of breath, body aches, and fatigue.  These symptoms can be mild or severe, sometimes including vomiting or diarrhea, and can result in pneumonia. Patients most vulnerable if infected with coronavirus are older and elderly adults.

2. What causes it and how does it spread?

The main way COVID-19 is spread is from person-to-person, either between people who are in close contact with one another, through respiratory droplets created when someone with the virus coughs or sneezes, or when a person comes into contact with the virus (through any surface) and then transfers it to themselves by touching their face. 

3. How do I avoid contracting COVID-19?

You can minimize your exposure to COVID-19 by: 

  • keeping your distance (minimum of 6 feet) from people who are sick
  • avoiding large crowds in public events or spaces that increase risk of transmission 
  • not touching your face without washing your hands first
  • washing your hands frequently with soap and water (for at least 20 seconds)  

4. What if your delivery people are sick?

We are working to keep both you and our team members healthy during this time. In addition to following the standard infection control precautions, we have directed our team members to notify their supervisors and not come into work if they experience any symptoms of infection.

5. Do you reuse equipment? What if the person before me had coronavirus?

All of the equipment in our inventory is required to be cleaned with effective germicidal cleaners that are bactericidal, virucidal, and staphicidal as well as prepared prior to delivery to ensure you have a safe and healthy start to your therapy.

6. What if I am feeling sick?

If you are feeling sick, regardless of whether you have been diagnosed with coronavirus, you should: 

  • stay home and avoid going out into public spaces, unless you are going for medical care
  • cover your coughs and sneezes with a tissue to avoid spreading germs 
  • clean any surfaces or items you come into contact with daily
  • wash your hands frequently with soap and water (for at least 20 seconds)

7. What is the treatment for COVID-19?

There are currently no vaccines or specific treatments approved for COVID-19 according to the Centers for Disease Control and Prevention.  However, it is recommended that anyone who suspects they may have come into contact with or have the virus contact their healthcare provider immediately.

8. What if I need oxygen?

SuperCare Health is dedicated to servicing our patients and protecting both our patients and employees during this outbreak.  We will continue to offer ways to supply needed oxygen including but not limited to patient drive by pick up at our locations, limited one-time home deliveries, and maintaining our current scheduled in-home deliveries.  During this time, if we do provide an home delivery, we ask that patients leave their empty tanks outside (in a safe area) for our drivers to collect. Exchanged tanks will be left in the same area. You will know that the tanks have been exchanged by the dust covers on the top of the valves. 

9. Will my respiratory therapist continue to visit me?

SuperCare Health promises expanded TeleCare services for all patients and additional support for in-home, high-risk patients on ventilation during this heightened coronavirus alert period

Patients will not experience any interruption to their care.   

Our respiratory therapists and technicians will continue to treat patients in their homes, with a focus on preventing spread of the coronavirus by identifying and treating patients who present symptoms. We are also providing expanded TeleCare services that enables coronavirus patients to communicate with SuperCare Health and their own physicians, when face-to-face interaction is not advisable.

10. Will my respiratory therapist continue to visit me for my non-invasive ventilation therapy?

Non-invasive ventilation patients receive a TeleCare appointment or phone follow up.  Additional home visits are scheduled with patients based on determined clinical need by the respiratory therapist. 

11. Can I get a respiratory therapist to come visit me to make sure I don't have coronavirus?

As of today, the only way to confirm if you have the coronavirus is to be tested in a healthcare facility. If you are concerned that you have COVID-19, you should self quarantine and consult your doctor immediately.

12. Do your delivery people have to come inside my home? Can they leave supplies or equipment at my door?

We can leave supplies or equipment at your door unless a signature is required. 

13. Can you provide masks for me to use?

We do not  provide masks, and most commercially available masks cannot protect you against coronavirus. Unfortunately, there is a nation-wide shortage of masks that has left even healthcare workers unable to secure supplies. You can try our retail store  or search online for mask needs.

14. I'm enrolled in your iBreathe program. Does that give me extra care and service?

iBreathe program patients will continue to have access to our Care Team via phone or TeleCare appointments. Our Care Team is here to provide ongoing education, consults and coaching to help you stay healthy and out of the hospital.

Remote follow ups will continue as scheduled or you can schedule a “on-demand” visit as needed at and select TeleCare from the menu. 

Unfortunately, at this time, we will not provide additional in-home services that are deemed non-urgent.  This is to protect you, your family, and our staff. Should you need immediate care, our Care Team will continue to work directly with your health plan Case Manager to communicate needs or concerns. In case of an emergency, you should call 911

15. Who can I call if I'm having trouble breathing?

If you are in a state of emergency, please call 911 and get immediate assistance. If you need assistance with your respiratory device, you can schedule a TeleCare visit with your respiratory therapist by visiting and selecting TeleCare from the menu or by phone at 844-277-3360

16. What if I need supplies?

If you are in need of supplies, you can contact our customer service department at 877-876-9418.  If you want supplies outside of your normal insurance covered cycle, you can buy supplies at our retail store

17. If I am currently under isolation, will your respiratory therapist still visit me for my appointment?

If you are under isolation, our clinical team will assess your concern or issues remotely through a TeleCare appointment or telephone consultation.  If the issue is not able to be resolved remotely, our clinical staff visit your home and employ appropriate infection control measures to ensure precaution and safety.

18. Will your respiratory therapists be able to tell me whether I have a cold, flum, or coronavirus?

No. The only way to determine if you have coronavirus, flu or cold is to be tested in a healthcare facility (additional information from the CDC website). If you are concerned that you have coronavirus you should self quarantine and consult your doctor immediately.  

Avoid direct contact  with others and only visit your local healthcare facility/ urgent care if you experience severe symptoms of fever, shortness of breath and wheezing .

19. I have a caregiver who helps me. Will I have to do things on my own if I am diagnosed with COVID-19? Will SuperCare Health be able to help me if I am isolated?

If you are under isolation our clinical team will assess your concern or issues remotely through TeleCare appointment or telephone consultation.  If the issue is not able to be resolved remotely, our clinical staff visit your home for equipment or therapy issues and employ appropriate infection control measures to ensure precaution and safety.

SuperCare Health does not currently provide home health care services such as full- or part-time caregiving or visiting nurses.